All our orders are processed within 3 days. If you do not receive a shipment confirmation email after 3 days, please email email@example.com and we will push it through faster for you.
Delivery times typical take 7-10 business days and can take up to 3 weeks in some rare cases. We know this is a bit longer than some other retailers, however, there is a reason behind it! We are a small business and in order to keep our prices as low as possible, our suppliers ship directly from from the country they are made in. As a result, delivery does take a little bit longer, but it is worth the wait!
Pieces from each order may ship separately, so please do not worry if you receive your items at different times.
If your item is lost or damaged during shipping, contact us at firstname.lastname@example.org and we will send you a replacement free of charge.
Please be aware that you may have to pay customs duty in your local country. Some customs offices can take in excess of 1-2 months to clear orders.